At Femenswear, we are committed to transparency and ensuring that our customers have a clear understanding of our policies. Please review the following information carefully before making a purchase.
Shipping Policy
We strive to process and ship all orders promptly. Please allow 1-3 business days for order processing. Once shipped, delivery typically takes 7-10 business days, depending on your location and the shipping method selected at checkout. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please follow the steps below to initiate a return or exchange.
Initiating a Return or Exchange
To start the return process, you must create an account on our website within 14 days of receiving your items. This account will allow us to track your return efficiently and ensure a smooth experience. Once your account is created, log in and navigate to the "Returns" section to submit your request.
Eligibility Requirements
Items must be unused, unworn, and in their original condition with all tags attached to qualify for a return or exchange. Personalized or custom items are not eligible for return or exchange unless they arrive damaged or defective. All wedding dress purchases are final sale and cannot be returned or exchanged.
Documentation Required
To process your return, you must provide clear pictures of the item(s) you wish to return. These images will help us verify the condition of the item and facilitate communication with our suppliers. Returns cannot be accepted without the required pictures.
Processing Your Return
After submitting your return request through your account, our team will review it and provide instructions for returning the item(s). Refunds or exchanges will be processed once the returned items are received and inspected. Please allow up to 5-7 business days for processing after we receive your return.
Shipping Costs
Customers are responsible for the cost of return shipping unless the item received is incorrect or defective.
Privacy Policy
We are committed to protecting your privacy and personal information. Any information collected during the checkout process or through account registration will be used solely for order processing and communication purposes. We do not share your personal information with third parties for marketing purposes without your consent. Our website uses cookies to enhance your browsing experience and provide personalized recommendations. You can adjust your cookie preferences in your browser settings.
Terms & Conditions
By placing an order with Femenswear, you agree to abide by our terms and conditions. All content on our website, including product descriptions, images, and graphics, is the property of Femenswear and may not be reproduced or used without permission. We reserve the right to modify or update our policies at any time. Any changes will be communicated to customers via our website or email.
Contact Us
If you have any questions or concerns regarding our policies, please don't hesitate to contact us. Thank you for choosing Femenswear for your fashion needs!